Working with a supportive and collaborative organization is vital to long-term success and innovation. At Iris Telehealth, our team of Clinical Alignment Executives (CAEs) are crucial to helping create successful, long-term partnerships that help healthcare organizations make the most out of their behavioral health programs and ensure patients get the care they need. This team helps organizations deliver on their behavioral health strategy and enables program growth.
We can’t wait for you to learn more about their work and how they’re helping healthcare organizations change lives daily with telemental health services.
How CAEs amplify telepsychiatry services with top-notch support
So, who are the CAEs? The Iris CAEs serve as the primary point of contact for our partners and help ensure they continually experience a superior level of support that enables them to deliver the best care possible to their patient population. To make this support possible, our CAEs get to know who’s who within the organization’s team, help expand partnerships, and find new ways to deliver value.
To keep tabs on the value they’re delivering, our CAEs work closely with our partner organizations to measure success collaboratively. The insights from this collaboration can also help show us if a metric is not trending in the right direction and allows us to intervene early and provide additional support.
Across our partnerships with healthcare organizations, both big and small, our CAEs work in tandem to ensure our partners have what they need to continue to grow and do what they do best – care for patients.
Want to see what our partnerships look like in action? Check out our work with Geisinger Health!
Dedicated support to hospitals and community organizations
On a day-to-day basis, Iris CAEs engage in regular touchpoints with key stakeholders, learning about upcoming initiatives and figuring out what they can do to support the organization’s behavioral health needs further.
Here are a few other key benefits CAEs bring to the table:
- Big picture strategy: Iris CAEs have conversations with our partners around key objectives and potential gaps in their behavioral health model. They also check to see if there are any patient populations they aren’t reaching with their current care services. If gaps are determined, our CAEs work to understand if there are things we can do to help bridge and support.
- Leveraging KPIs, data, and metrics: We’re always looking at how we’re performing to ensure we’re hitting our expectations and the expectations of our partners. Our CAEs use data to tell the story of our service lines’ successes, guide partner discussions, and showcase our value.
- Alignment: One of the benefits of having a dedicated support team is streamlined communication. At Iris, key stakeholders always know who to reach out to if they need support. Additionally, because we work with many different organizations, we can share what has and hasn’t worked well for other partners and share internal resources and relevant tips. We also connect partners within the same area who are most likely encounter similar types of challenges to share advice and best practices.
- Financial stewards: We understand the financial landscape of our partners and make sure we’re good financial stewards for them. We also ensure our providers are within their contract rate ranges – and, we work to secure the most qualified and best candidates for the partner at the right price point.
Here’s a look at just some of the ways our teams have been able to effectively support our Iris Telehealth partners:
“We’ve really been pleased with Iris Telehealth just because of the open communication and the regular meetings. I can’t say that we have those being held within the other groups that we get other physicians or NPs from so we really appreciate that.”
– Clinical Director at Western Tidewater regarding monthly check-in meetings
“If I had to recommend a direction to get a psychiatric provider today, I would say we need to work with Iris. I truly appreciate when people are skilled at what they’re doing, do it quickly, do it well, and are so responsive.”
– Clinical Director at Middle Peninsula reflecting on the match-implementation process
“This summer I had no idea how our patients were going to get seen. We were in bad straits and now I am able to see the light at the end of the tunnel. People are getting served, they’re getting through our door. Without our Iris team we wouldn’t even be able to get them in the door.”
– Clinical Director at AuSable Valley on creating greater access to care through telepsychiatry services
Get to know Iris better
If you’d like to learn more about how our CAEs can help support your organization, contact us today! Our CAEs are actively working to help community organizations and hospitals and health systems meet the needs of the patients in communities just like yours.