On-Demand Services

24/7 behavioral health care that reduces wait times and improves patient outcomes in your emergency department.

Deliver timely, high-quality behavioral health care in the ED


Between psychiatrist shortages, increased demand for acute behavioral health treatment, and lengthy and expensive psychiatric boarding times, helping patients access the specialty care they need so they can be quickly dispositioned and treated presents major challenges for health systems.

Our Solution

Our On-Demand Services improve patient outcomes with exceptional behavioral health care, while decreasing the burden on your care team in the emergency department. We provide 24/7 ED support with a cross-functional pod of behavioral health providers to help reduce wait times, avoid costly and inefficient psychiatric boarding, and improve throughput for your hospital.

How it works

With an Iris partnership, your staff will be able to request a consult with one simple phone call. After that, your Iris team of coordinators and physicians will do the rest. Here’s what to expect when your team needs a telepsych consult:

Increasing ED throughput and improving patient outcomes

On-Demand Services helps ensure your behavioral health patients get the timely care they need.

Provider Care Pods Tailored to Your Needs

Access a customized care pod of highly qualified psychiatrists and PMHNPs who will support the delivery of timely behavioral health services.

On-demand Access to Expert Specialists

Drive access to quality behavioral health specialists that reduces wait times for behavioral health patients, limits unnecessary psychiatric boarding, and improves throughput.

Coordinated Care Support

Avoid costly inpatient care and reduce ED readmissions by utilizing our coordinated care approach. Our goal is for our care pod of providers to function as a long-term part of your team.

Outcomes Oriented Programming

Leverage evidence-based care approaches in all aspects of your behavioral health services that will clearly demonstrate outcomes for your organization.

The value of On-Demand Services

Increased throughput


increase in ED behavioral health throughput

Decreased inpatient admissions


reduction in behavioral health inpatient admissions

Decreased ED revisit rates


reduction in ED revisit rates for behavioral health patients

Joint Commission accreditation

Since 2019, Iris Telehealth has been accredited by the Joint Commission for behavioral health. We are committed to meeting quality measures in provider selection, patient care, compliance, and regulatory standards.