Telepsychiatry Companies

Tag Archives: Rural Healthcare

In many rural areas across the U.S., and even in a lot of urban areas, there’s a significant lack of access to psychiatry or behavioral health services in general. Partially due to the ongoing (and worsening) psychiatry shortage, many healthcare organizations find it difficult to locate high-quality, local behavioral health providers to serve their communities.

Those challenges compound when an organization needs more specialized care — like bilingual providers or providers who specialize in working with children or older populations. Fortunately, virtual behavioral health services can go a long way toward filling those care gaps.

In this piece, we’ll break down how telehealth can benefit shortage areas across the country, what challenges your healthcare organization might face in implementing virtual behavioral health services, and best practices that will set you up for success.

What is a shortage area?

Health Professional Shortage Area (HPSA) is a federal designation that identifies an area as having a geographic shortage, which means there’s a shortage of providers for everyone in a defined geographic area.

There are also population-based shortages areas — Medically Underserved Areas (MUAs) or Medically Underserved Populations (MUPs), which signify a shortage of providers for a specific group of people — for example, migrant farmworkers or low-income patients. Organizations that qualify as facility HPSAs include public hospitals or nonprofit outpatient centers, correctional facilities, state mental health hospitals, and FQHCs.

Virtual behavioral health can provide critical behavioral health support to shortage areas

Shortage areas or HPSAs may be a particularly good fit for virtual behavioral health services programs because they are disproportionately affected by the national psychiatrist shortage.

Dr. Tracy Mullare, Medical Director of Outpatient Services, Iris Telehealth

These challenges [of the provider shortage] have affected children across the board, and those in rural areas have been particularly affected. Given this population’s proximity to mental health resources and other unique barriers like transportation and economic hardship, getting behavioral health support isn’t always possible.

Healthcare organizations in HSPAs are often unable to have an in-person provider on staff for their care setting, but through telehealth, they can access quality providers from across the country. Without utilizing virtual behavioral health services, organizations will often find themselves with long wait times — or without care entirely.

Having access to clinicians all over the country who can provide excellent care quickly and conveniently is a significant benefit for these organizations.

The American Psychiatric Association

Telepsychiatry’s evidence base – including outreach to rural and remote areas – is substantial in the U.S., Canada, Australia, and now in many war-torn parts of the world. Care to these underserved patients and communities has been one of the best successes of telemedicine. Outcomes have been positive in terms of satisfaction, validity/reliability, and clinical care relative to in-person care.

Virtual behavioral health can also open up access to providers with specific specialties that would otherwise be nearly impossible for healthcare organizations in HPSAs to staff. For example, in communities where the prominent language spoken isn’t English, having access to a telehealth provider who speaks that language is a huge benefit to patients as it enables them to see someone who they feel they can connect with.

Additionally, some providers specialize in behavioral healthcare for LGBTQIA+ patients or other specific patient populations. It can be hugely beneficial to have access to someone who is an expert in that area.

Through telehealth, your organization can access those specialties and fill gaps you can’t fill through your local provider network.

Challenges and considerations for implementing telehealth programs in HPSAs

Whenever your organization begins the process of searching for a virtual behavioral health provider, it might be difficult to find the right fit for your community. It’s important to make sure any potential providers understand the culture of your area and can work effectively with your specific patient populations.

Dr. Kavita Vasu, Iris Telehealth Provider

For underserved communities, they may have waited months for a specialty provider or had to travel somewhere else. Telepsychiatry bridges that gap, where they can see a specialist sooner and don’t have to travel as much. It’s nice that people in those communities can be served through telepsychiatry.

Working with a telehealth vendor, like Iris Telehealth, can be beneficial through that process as they have in-depth knowledge and experience with identifying, interviewing, and matching providers who would be a good fit for your community and your organization.

Initially, your organization may also face challenges in locating adequate funding for your telepsychiatry program. However, there is no shortage of federal grants available to help bring any necessary resources or technology to your community — you just need to make sure you consider the time it could take to apply for and receive that grant funding.

Some good grant resources to keep an eye on include:

  • Rural Health Information Hub: RHIhub keeps an active list of all funding opportunities for all U.S. states and territories. If your organization is located in a rural area, this will be a great resource for current and future grants.
  • SAMHSA: SAMHSA keeps a comprehensive list of grants for the improvement of quality and availability of substance use and mental health treatment services.
  • is the largest repository of federal grants for healthcare organizations across the country.

Setting your telehealth program up for success

Regardless of where your organization is located, there are certain steps you can take to help ensure the long-term success of your telepsychiatry program:

  1. Train and educate your staff: Training your staff on specific systems or processes you may need to implement for your telehealth program can seem daunting at first, but it’s an important step to ensure you have the buy-in from your team to launch a successful program. As you walk them through any changes that might come with your new program, remember there are many resources available to help train your staff on how to work with specific technologies. Start by reaching out to your local telehealth resource center to learn more.
  2. Work with a dedicated telehealth partner: If the prospect of launching your program and staffing it with telepsychiatry providers seems overwhelming, it may be a good idea for your organization to reach out to a company like Iris, who can help you set up your program from the ground up.
  3. Educate yourself and your staff on how federal and state policies apply to you: It’s important to make sure your organization is aware of how billing and reimbursement policies affect your telepsychiatry program. And remember, there’s no shortage of evidence that patients like having access to telehealth services.

No matter what stage you’re in with your telehealth program, support is out there to help you build a program that provides life-saving access to behavioral health services for your community.

If you’re looking for highly qualified, compassionate behavioral health clinicians with experience working in shortage areas, Iris Telehealth can help. Contact us for more information about building an effective telehealth program.

Tag Archives: Rural Healthcare

Mental health stigma is a serious problem that can cause people to opt-out of treatment for their behavioral health conditions. In fact, a study by the Cohen Veterans Network found that nearly one-third of Americans have worried about others judging them for seeking mental health services. While one-fifth of individuals say they’ve lied to avoid telling people they were seeking mental health care.

Stigma can prove even more challenging for those living in rural communities with limited access to mental health resources. This population deals with unique barriers regarding anonymity in their communities, health literacy, pervasive provider shortages, transportation challenges, and more.

However, despite these barriers, telepsychiatry provides an opportunity for rural communities to receive the same level of treatment as metropolitan areas, helping them overcome stigma and get the care they need.

Keep reading to learn more about rural health stigma, how to address stigma in these communities, and successful community approaches.

How mental health stigma manifests in rural America

Stigma can take shape in many different ways. Whether it’s fear of public stigma or self-inflicted judgment, getting care in rural America isn’t easy. Let’s look at three unique barriers that this population may encounter when seeking care.

  • Lack of anonymity: Small towns don’t have the same level of privacy that cities provide. For example, someone is more likely to blend in when walking into a mental health clinic in a metropolitan area. However, it’s more likely that someone could be seen by a neighbor when walking in to get treatment in a small town, or they may even know the person checking them in for their appointment. This lack of anonymity can compromise a person’s feeling of safety and keep them from seeking care.
  • Family concerns: Another level of concern associated with stigma is family. People in rural communities may not want their family history or things that have happened in their families to be disclosed to anyone else. There’s a common colloquialism in some rural communities about not “airing your dirty laundry in public.” This mentality can keep someone from opening up to a mental health professional and receiving the care they need.
  • Religious barriers: Seeking care for mental health can be viewed as a spiritual weakness or a moral failing in many communities. In fact, a study by the Mental Health & Prevention journal uncovered several common themes related to stigma among rural, low-income healthcare consumers. Some of the top themes were, “faking and pretending,” “get over it,” and “God is all you need.” Additionally, some individuals may view taking psychiatric medications as oppositional to their religion.

While this population may be up against negative sentiments in their communities, there’s also potential to change the dialogue around mental health. And understanding what this community encounters is essential to determining the best way to help them get care and break the stigma.

Three solutions to help break stigma around mental health treatment

Tackling stigma in these communities can happen in several different ways, from education and telepsychiatry to sharing experiences and social media. Let’s take a closer look at these three unique approaches.

  1. Education: Good education is an essential component to breaking stigma. For example, educating people that the brain is an organ, just like the lungs or the heart, can help them better understand mental health. This education can happen within families, schools, workplaces, and religious organizations. Additionally, healthcare organizations that partner with telepsychiatry vendors like Iris Telehealth can also take an active approach to education that reduces stigma.In their StigmaFree campaign, the National Alliance of Mental Illness (NAMI) encourages people to use respectful language that doesn’t define someone by their illness, challenge misconceptions, and avoid labels. For example, instead of saying, “they’re bipolar,” try saying, “they’re living with bipolar disorder.”
  2. Increasing access: Access is a significant barrier for people living in rural areas. However, telepsychiatry serves as a creative avenue for support in these communities. This virtual approach allows people to connect to a high-quality, specialty mental health provider from the privacy of their home. Telepsychiatry can enable this population to get help and maintain their anonymity at a community level.The American Psychiatric Association (APA) calls telepsychiatry’s reach into rural and remote areas one of the best successes of telemedicine. The APA also cites that satisfaction has been superior for patients, families, and providers.
  3. Spreading awareness: According to the APA, about three in four young teens experiencing depression look online to find personal stories from others who have previously suffered from the condition. This data underscores the importance of spreading awareness through sharing stories.Social media can be a powerful platform for those in rural communities. Social media can connect people with support from others who might be dealing with similar conditions. This connection can help people feel less alone, and when people speak up about their mental health, it can be an excellent avenue for reducing stigma.

Taking these steps can help create powerful change for those experiencing the effects of stigma in their daily lives.

Successful approaches to combating stigma in the community

Creating opportunities for behavioral health care in the community is a game-changer for this population.

  • Effective programming: Programs that assist with opioid use disorder have been effective in helping reduce stigma. By providing safe injection sites, and implementing harm reduction or replacement therapy, more lives are saved. While these programs are often misunderstood, the more people are educated on the serious outcomes of utilizing substances and how intervention can save lives, the more they understand.
  • Organizational solutions: Turning to emergency departments often feels like the best option for individuals living without adequate mental health resources. However, emergency care is costly. That said, hospitals that create opportunities for 24/7 behavioral care access can help better serve their communities with high-quality, on-demand services. Along with this organizational approach, communities can receive grants for crisis centers and other solutions that can help address mental health concerns outside of the emergency room. Instead of waiting for something to become a problem, putting preventive measures in place can be a more effective strategy.
  • Telepsychiatry: Finding providers can be a daunting task for organizations in rural communities. For Aroostook Mental Health Services, Inc. (AMHC) in rural northern Maine, recruiting and retaining high-quality behavioral healthcare providers was challenging. Specifically, AMHC needed psychiatrists specializing in children and adolescents and a psychiatrist for consultation help. That’s where Iris Telehealth came in to connect AMHC with high-quality, trained providers. Not only do their patients get the specialty care they need, but their physicians get the consultative support they need before prescribing or diagnosing certain conditions.

Where Iris Telehealth fits in

At Iris, we partner with communities in need of mental health resources. By providing rural populations access to specialty behavioral health providers from around the country, we can help support their needs. Contact us today if you would like to learn more about how telepsychiatry can support your community.