Bridge Care Services
A Behavioral Health Integration model backed by clinical and operational expertise to solve ambulatory care at scale and deliver long-term clinical and financial outcomes for hospitals and health systems.
Expanding access for those who need it most
Between provider shortages, increased demand for mental health care, and social determinants of health, helping patients get the right care, integrated care at the right time isn’t always easy.
Bridge Care Services leverages a cross-functional integrated care team of therapists, psychiatrists, and nurse practitioners to ensure the patients who need care first get care first – while being efficiently directed to an appropriate care plan. This program fully integrates into your health system to deliver a seamless experience for your care team and help achieve measurement-based outcomes for your organization.
How it works
Bridge Care Services ensures patients who need help first, gets seen first. Patients receive the appropriate care plan for their needs and are supported throughout their transition to the next setting in their journey.
Referred patients are entered into a risk-stratified patient registry that undergoes a clinical review to ensure the patients who need help first, get seen first.
A Licensed Clinical Social Worker will complete a Navigation Assessment to determine the appropriate level of care.
Patients referred to Iris will receive the appropriate care plan for their needs. Whether that is medication management, therapy, or both – and whether that is short-term care or longer-term care – we ensure each patient receives efficient, quality care.
Once a patient can be safely managed by their primary care provider, ambulatory service, or community clinic – an Iris Care Coordinator helps facilitate a supported transition to the next care setting in the patient’s journey.
Iris clinical and operational excellence ensures sustainable behavioral health care for our health system partners. We deliver a virtual command center inclusive of EMR configuration, guidance to optimize workflows, clinical support and oversight throughout the care program lifecycle, and quality management that documents data-driven outcomes to demonstrate sustained clinical and operational impact.
Connecting patients to high-quality, behavioral health care
Bridge Care Services provides a transformative process for health systems, their teams, and the patients they serve.
Increased Behavioral Health Access
Regardless of a patients diagnosis, integrating behavioral health care into their care journeys helps drive better care, reduces overall wait times, optimizes referral management, and helps avoid ED over-utilization.
Integrated System Workflow
We provide a best-practice configuration playbook that optimizes your EMR for clinical prioritization, ensures frictionless care delivery, and delivers integrated quality management – driving program efficiencies across your health system.
Build a Financially Sustainable Model
Reduce leakage and perform a billable intake assessment for all patients that optimizes utilization of psychiatry and psychotherapy, ensuring financial sustainability for your health system.
Outcomes Oriented Programming
Our collaborative Quality Management Program delivers the clinical and operational quality improvement needed to make the program a success. We track quality measures, provide reporting, and drive results to ensure clinical and financial outcomes.
The value of Bridge Care Services
Expand and accelerate access
reduction in referral backlog
(18,000 – 3,000) within 6 months
of psychiatry referrals diverted to a lower, more cost-effective level of care
Achieve measurement-based outcomes
improvement in depression symptoms over eight weeks of care
Joint Commission accreditation
Since 2019, Iris Telehealth has been accredited by the Joint Commission for behavioral health. We are committed to meeting quality measures in provider selection, patient care, compliance, and regulatory standards.