At Iris Telehealth, our Practice Managers play a crucial role in our support strategy, fostering long-term success through effective communication and collaboration between partners and providers.
This approach positions patients to get the highest level of care while also helping support the provider’s well-being.
For providers, Practice Managers address any and all needs clinicians may have while working at their clinic. Whenever providers need extra support, the Practice Managers advocate on their behalf and help ensure they have everything they need to succeed in their roles.
Practice Managers streamline credentialing, scheduling, and IT support
The Iris Practice Managers hold a unique position unlike any other within the organization. The Practice Managers act as the primary point of contact for providers and organizations, whether they need a little extra support or are simply having a difficult day. This team communicates and collaborates across various departments to help solve any challenges that come up for our providers.
Additionally, Practice Managers hold recurring meetings that serve as checkpoints for provider satisfaction. This allocated time creates a space for providers to share anything on their mind with their Practice Manager.
The Practice Managers are dedicated to creating a supportive environment where providers can thrive without worrying about logistics or administrative tasks.
Between credentialing, scheduling coordination, and technical support, the Practice Management team undertakes many tactical tasks that help contribute to a positive provider experience.
Practice Managers handle provider logistics, letting partners focus on daily operations
Practice Managers wear many hats. They are problem-solvers tackling challenges and advocating for providers whenever necessary. The down-stream effects of this high level of support allows partners to focus on their daily operations rather than assisting with IT support or virtual provider management.
Here are a few benefits Practice Managers bring to Iris providers:
- Personal support: Our Practice Managers fosters strong relationships with our providers, they are dedicated to offering their support and creating a comfortable environment where providers can openly address any concerns they have, whether it be personal or professional.
- Logistical help: Practice Managers work to ensure providers are happy with their schedule, from PTO to patient follow-ups. For instance, if a provider expresses a concern about their schedule, their Practice Manager can help them figure out best course of action. For example, they would promptly meet with the provider’s clinic to address the scheduling challenge and focus on optimizing logistics and implementing best practices. As a result, the provider’s schedule can better align with their preferences.
- Technical support: The Practice Managers assist providers who many need extra help with technology. Whether that’s getting their equipment set up or helping them get comfortable with the partner’s EMR system. Even if a provider finds technology challenging, Practice Managers walk them through each step to make sure they have everything they need.
Practice Managers help increase provider retention and continuity of care for patients
Our Practice Managers provide ample benefits to our partner relationships, too. They act as a designated mediator for any challenging decisions and provide a helpful buffer between a provider and their clinic.
Additionally, they ensure providers have what they need for long-term success and job satisfaction, which in-turn translates to increased provider retention and continuity of care for patients.
The support Practice Managers provide can’t be overstated as they serve as a dedicated resource for all questions organizations might have during and after the onboarding process.
Once the Iris provider has joined the team, the Practice Manager partners with the organization every step of the way to ensure seamless operations, effective communication, and a positive working relationship that benefits everyone.
Practice Managers collaborate with other departments to ensure providers have all the necessary resources
Through effective cross-departmental collaboration, Practice Managers do their best to ensure providers have the necessary resources and support to thrive in their roles.
This cross-departmental collaboration ensures licensing requirements are met, technology is properly implemented, and providers have all the information they need around benefits and compensation.
Here are a few examples of this collaboration:
- Clinical Hiring: To determine the best organizational fit for a provider, the Practice Management team works closely with clinical hiring to find the perfect placement. They also work together to find a start date that works best for the provider and partner.
- Medical Staff Services (MSS): Practice Managers collaborate with the MSS department to navigate telehealth regulations, clinician licensing across multiple states, and compliance with state-based levels of practice authority for nurse practitioners. By leaving the logistics of credentialing and licensing to the MSS team and Practice Managers, clinicians can focus on providing care.
- Payroll: Practice Managers ensure payroll accuracy by verifying hours. This process overall guarantees that our providers are being compensated fairly and timely.
Practice Managers are always ready to support
Here’s a look at just some of the ways our teams have been able to effectively support our Iris Telehealth providers:
“There was real care taken to make a good match between my clinic and me, and my Practice Manager helped ensure that our connection was smooth and strong. I couldn’t ask for better support!”
– Dale McQueeney, MS, RN, PMHNP-BC
“Ted Bryant, the Senior Manager of Clinical Operations, is amazing. He’s always positive and is always saying, ‘You’re a great doctor!’ It makes a difference to feel like you’re not just a cog in the machine, but you’re a person. I don’t know what it would be like to work for another telehealth company, but I can’t imagine anything better than working for Iris.”
– Dr. Mark Miceli, MD
“One of the things I love about working with Iris is the support. For example, Drew Sadler, my Practice Manager, has provided amazing support and the IT team is always ready to help.”
– Nicole Bradbury, LCSW
“The staff I have worked with at Iris, for example, like David Mariano and Lauren Katz, have been really supportive in advocating for whatever I need. They check in with me once in a while to make sure that I’m continuing to be supported and that I’m happy with Iris. There are a lot of organizations that don’t always prioritize clinicians. Iris does that, which I really enjoy.”
– Veronica Im, LCSW
Where Iris Telehealth fits in
Iris believes the well-being of our providers holds significance, as it directly impacts their ability to deliver high-quality care to our patients. Our Practice Managers ensure that providers receive the necessary support to assist our partners and patients effectively.
If you’d like to learn more about our behavioral health services and the support we offer, contact us today!
